ACE66 Privacy Policy

Introduction

ACE66 values the privacy of every member who registers and uses our platform. This Privacy Policy explains transparently how we collect your personal information, how it is used, how we protect it, and your rights as a user.

By using the ACE66 platform, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform and contact our support team for assistance.

We periodically update this policy to reflect changes in laws, technology, or how we handle your information. All updates will be communicated through this website.

Information We Collect

During the registration process and your use of the ace66 platform, we may collect the following information:

• Identity Information: Full name, identification card (IC) number, date of birth, and gender.
• Contact Information: Email address, mobile phone number, and residential address.
• Financial Information: Bank account number, bank name, and details of deposit and withdrawal transactions.
• KYC Verification Information: ID card image, verification selfie, and relevant supporting documents to confirm your identity.
• Technical Data: IP address, device type, operating system, web browser, and login session data.
• Activity Information: Betting history, games played, session duration, and activity patterns on the platform.

We only collect information that is strictly necessary for platform operations, legal compliance, and improving the user experience.

How We Use Your Information

The information we collect is used for the following purposes:

• Processing account registration and verifying user identity through the required KYC process.
• Facilitating fast and secure deposit and withdrawal transactions.
• Providing responsive and accurate customer support whenever you need assistance.
• Sending important account notifications, exclusive promotions, and platform updates.
• Detecting and preventing fraud, money laundering, and suspicious activity.
• Complying with applicable legal and regulatory requirements.
• Improving our products and services based on feedback and usage patterns.

We do not use your information for purposes unrelated to platform operations without obtaining your consent first.

Sharing Information with Third Parties

ACE66 does not sell or rent your personal information to any third party. However, in certain circumstances, we may share your information with:

• Payment Service Providers: Financial institutions and payment processors that help handle your deposit and withdrawal transactions securely.
• Technology Providers: Technology companies that help us manage our platform infrastructure, server hosting, and cybersecurity systems.
• Statutory Authorities: Government agencies or regulatory bodies where required by law, court order, or official investigation.
• Game Partners: Licensed game providers that require limited session data to ensure game integrity.

Every third party involved is required to comply with strict confidentiality agreements and is not permitted to use your information for any purpose other than those specified.

Your Data Security

We apply multiple layers of technical and organisational security measures to protect your personal information from unauthorised access, leaks, or misuse:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Sensitive data in our database is encrypted using the industry-standard AES-256 encryption algorithm.
• Two-factor authentication (2FA) is available for all user accounts as an added layer of security.
• 24/7 monitoring system to detect any unusual activity or intrusion attempts.
• Regular security audits by independent experts to ensure our infrastructure remains up to date.
• Strict internal access controls — only authorised personnel may access sensitive user data.

Your Rights as a User

As an ace66 user, you have the following rights regarding your personal information:

• Right of Access: You may request a copy of the personal information we hold about you at any time.
• Right to Rectification: If your information is inaccurate or out of date, you have the right to request an immediate correction.
• Right to Erasure: In certain circumstances, you may request that we delete your personal information, subject to applicable legal requirements.
• Right to Restriction: You may request that we restrict how we process your information under certain circumstances.
• Right to Object: You have the right to object to the processing of your information for direct marketing purposes.

To exercise any of these rights, please contact our support team. We will process your request within 30 business days.

Cookies and Tracking Technologies

ACE66 uses cookies and similar tracking technologies to enhance your experience on our platform. These cookies help us:

• Remembering your login preferences and account settings.
• Analyzing usage patterns to improve platform functionality.
• Securing your session and preventing unauthorized access.
• Displaying content and promotions relevant to your interests.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some parts of our platform.

Data Retention Period

We retain your personal information for as long as your account is active or as needed to provide services to you. Below are our data retention guidelines:

Once the retention period expires, we will securely delete or anonymise your information in accordance with our internal security procedures.

Privacy FAQ